Subprocessors and Service Providers
Version 1.0 · 21 October 2026
ACTERA LIMITED, company number 17528640, registered in England and Wales, uses the services below for the website and hosted alpha. Our registered office is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Contact hello@actera.dev for provider or transfer questions.
A provider processes information only for the relevant function. Listing an integration does not mean it receives every workspace’s content; notification providers receive information when those functions are enabled and used.
Hosted service and communications
Service | Purpose and information |
|---|---|
Google Cloud | Application infrastructure, database, backups and associated operational services; may process account information and customer content. London is the selected primary hosting region for the alpha. |
Auth0, an Okta service | Sign-in and identity management; account identifiers, contact information and authentication/security information. |
Resend, operated by Plus Five Five, Inc. | Approval email delivery; recipient address, action/agent summary, review link and delivery information. |
Slack | Customer-connected approval notifications; installation, destination and delivery information, action/agent summary and review links. |
Framer | Public website delivery, forms where used and standard website measurement; technical visitor information and submitted enquiries. |
GoDaddy email, accessed through Outlook | The hello@actera.dev mailbox; support, privacy and business correspondence, including information supplied in messages. |
Google Cloud and Resend process Customer Personal Data on Actera’s behalf where used for hosted content and notifications. Auth0 supports account authentication. Framer and the company mailbox mainly support Actera’s own website and business communications. A provider may have more than one role depending on the information and processing involved.
Slack workspaces, customer agents, webhook destinations and execution tools may also operate under the customer’s own provider relationships. Connecting a service instructs Actera to send the information needed for that supported function; it does not authorise unrelated use. Customers must choose appropriate destinations and permissions.
Processing locations and safeguards
Primary hosting in London does not mean all processing stays in the UK. Resend reports storing email content, delivery logs and account information in the United States, including when a European sending region is selected. Identity, website, messaging and email providers may process information internationally, including through support and their own service providers.
Where a transfer is restricted by applicable law, Actera must use the required transfer mechanism, such as applicable adequacy coverage or approved contractual safeguards, with any necessary assessment and supplementary measures. Contact hello@actera.dev for the arrangements applicable to your service and a copy of relevant safeguards, subject to appropriate redactions.
The following provider materials explain their services and general processing arrangements:
These general materials do not replace Actera’s obligations under its agreement with you.
Changes and excluded features
For subprocessors handling Customer Personal Data, additions or replacements follow the advance-notice and objection process in the DPA. Other provider changes are reflected in this register and the Privacy Policy as appropriate.
Actera-hosted AI policy assistance and managed workflows are excluded from this alpha. OpenRouter and downstream model providers do not receive customer content through those disabled features. Your own agents or tools may use AI under arrangements you control.